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RESTAURANTS AND HOSPITALITY SUPPLY

Chefs order at 11pm and change it at 6am. One order, with the history.

Hospitality suppliers take many small orders from chefs and managers, mostly by WhatsApp, often late at night, and often changed before delivery. Weeva keeps one order per customer and delivery, applies every change with its history, and posts it to your ERP.

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Illustrative example: a fictional order built from Silvertree Kitchen Group's WhatsApp messages.

What does order automation look like for restaurants and hospitality supply?

Order automation for a hospitality supplier reads chefs' WhatsApp messages and emails, builds one order per customer and delivery, applies late changes as amendments with a history rather than new orders, allocates multi-site orders to the right branch, and posts clean sales orders to the ERP in time for tight delivery windows.

How do orders arrive in restaurants and hospitality supply?

Many small orders by WhatsApp at night, amended before delivery, across multiple sites.

  • WhatsApp messages
  • Photos of order books
  • Inline email
  • Standing orders in Excel

One order, start to finish.

Karoo Table Supply is a fictional hospitality supplier in Cape Town serving restaurants, guesthouses and caterers.

  1. 01 · Karoo Table Supply

    An order arrives at 23:10.

    Chef Anele at Silvertree Kitchen Group sends one WhatsApp at 23:10 for three kitchens. Weeva replies with three orders, one per kitchen.

    Illustrative example: a fictional WhatsApp order from Silvertree Kitchen Group, as it arrived.
  2. 02 · Karoo Table Supply

    Weeva amends one branch.

    At 06:05 she changes the Waterfront tomatoes from 6 to 8 crates. The other two kitchens are untouched, and no second order is created.

    Illustrative example: a fictional order built from Silvertree Kitchen Group's WhatsApp messages.
  3. 03 · Karoo Table Supply

    Three sales orders in Zoho Inventory by 06:24.

    Sipho Dlamini confirms at 06:22 and the three branch orders sync, each with its own delivery address.

    Illustrative example: an audit log of fictional users showing who changed what, and the value before and after.

Receiving in restaurants and hospitality supply.

Suppliers deliver many small lines against purchase orders, often with substitutions. The receiving team needs to know what was swapped and what was short before the kitchen notices.

Products and features for restaurants and hospitality supply.

  • WhatsApp Ordering

    Orders read straight out of WhatsApp, with amendments, duplicates and merging handled.Feature of Sales Order Automation

  • Sales Order Automation

    Customer orders in any format, posted to your ERP as clean sales orders.

  • Analytics and Audit Trail

    Live order dashboards, plain-language questions and a per-user audit log.Included with both products

Read the guideWhatsApp orders for fresh produce suppliers: capturing them correctly before the truck leaves

Integrations common in restaurants and hospitality supply.

Common questions in restaurants and hospitality supply.

Can one WhatsApp order cover several restaurant branches?

Yes. Where a customer orders for several sites in one message or document, Weeva splits it into one order per branch, each with its own delivery address. The allocation follows the branch names your customer uses, and anything Weeva is unsure of is flagged for your order desk to confirm.

What happens when a chef changes the order in the morning?

The follow-up message updates the existing order instead of creating a new one. The line shows the old and new quantity, the message that changed it and the time, so the order desk sees one order with a history and nobody has to scroll back through the chat.

Can it handle standing orders?

Standing orders that customers send as a spreadsheet or a repeated message are read like any other order. Weeva's duplicate detection compares new orders with recent ones, so a genuine repeat order and an accidental resend are told apart and the doubtful one is held for a person to confirm.

Do chefs need to install anything?

No. They message a dedicated Weeva WhatsApp number the way they already message your reps. Nothing is installed on their phones. If you switch it on, they receive a confirmation message listing the lines Weeva read, so mistakes are caught before the truck is loaded.

See Weeva on your own orders.

Bring three of your own WhatsApp orders and we'll process them live.

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